Terms and Conditions of Sale
Effective Date: 16.09.2024
Welcome to Videowishes.eu, an online store operated by NEWTAB OÜ (Registration No: 16873612, located at Kaupmehe 13-27, Raadi alev, Tartu vald, Estonia). These Terms and Conditions of Sale (hereinafter referred to as “Terms”) govern your use of our website and the purchase of products through our e-shop. By using our website and making a purchase, you agree to these Terms.
1. General Information
1.1. These Terms apply to all sales transactions made through our e-shop, unless otherwise agreed upon in writing by NEWTAB OÜ.
1.2. We reserve the right to modify or update these Terms at any time without prior notice. Any changes will be posted on this page, and significant changes will be communicated to you via email or notifications on our website.
1.3. By placing an order, you confirm that you are at least 18 years old or have parental/guardian consent and have the legal right to enter into a purchase agreement.
2. Products and Pricing
2.1. The products available in our e-shop are described and displayed as accurately as possible. However, slight variations in color, appearance, or other characteristics may occur due to the nature of digital displays.
2.2. Prices are listed in [currency] and include any applicable taxes, unless otherwise stated. Shipping fees will be added to the total price at checkout based on your selected shipping method.
2.3. We reserve the right to change prices at any time. Price changes will not affect orders that have already been confirmed.
3. Ordering and Payment
3.1. To place an order, select the desired products and add them to your shopping cart. Once you are ready to complete the purchase, proceed to checkout and follow the instructions to finalize your order.
3.2. By submitting an order, you agree to provide accurate and complete information, including payment details, billing and shipping address, and any other relevant information.
3.3. We accept the following payment methods: [insert payment methods, e.g., credit card, PayPal, bank transfer, etc.].
3.4. Once your order is placed, you will receive an email confirmation. The contract of sale is considered concluded when you receive this confirmation.
3.5. In the event of any issues with payment or stock availability, we reserve the right to cancel the order and will notify you accordingly.
4. Shipping and Delivery
4.1. We offer various shipping options, and the delivery times and costs will depend on your chosen method and location. Shipping fees are displayed at checkout before you complete your order.
4.2. Estimated delivery times are provided as guidelines and may vary due to factors outside our control, such as customs delays or carrier issues.
4.3. Once the products have been dispatched, we are not responsible for any delays caused by the shipping company or external factors.
4.4. If your order does not arrive within the estimated delivery time, please contact us, and we will investigate the issue.
5. Right of Withdrawal and Returns
5.1. You have the right to withdraw from the purchase within 14 days of receiving the products without giving any reason, in accordance with the Estonian Consumer Protection Act.
5.2. To exercise the right of withdrawal, you must notify us in writing by email at [insert email address] within the 14-day period.
5.3. Returned products must be unused, in their original packaging, and in resellable condition. You are responsible for the cost of returning the products unless otherwise agreed.
5.4. Upon receiving the returned products, we will refund the purchase amount, including any original shipping fees, within 14 days.
6. Warranty and Complaints
6.1. We provide a warranty for our products in accordance with applicable Estonian laws. The warranty period typically covers defects that arise from normal use and does not cover damage caused by misuse, improper handling, or normal wear and tear.
6.2. If you receive a faulty or damaged product, please notify us immediately by email at [insert email address]. We will arrange for a replacement or refund, depending on the circumstances.
6.3. Complaints must be submitted in writing within a reasonable time after the defect or issue has been discovered.
7. Limitation of Liability
7.1. We are not liable for any indirect, incidental, or consequential damages resulting from the use of our website or the purchase of our products, including but not limited to loss of profits, loss of data, or damage to property.
7.2. Our liability is limited to the amount paid for the products, and we are not responsible for any delays or failures to fulfill our obligations caused by factors beyond our reasonable control (force majeure).
8. Personal Data and Privacy
8.1. We are committed to protecting your privacy and handling your personal data in accordance with our Privacy Policy, which is available [here/link].
8.2. By using our website and making a purchase, you consent to the processing of your personal data for the purpose of fulfilling your order and providing customer service.
9. Governing Law and Dispute Resolution
9.1. These Terms are governed by and construed in accordance with the laws of the Republic of Estonia.
9.2. Any disputes arising from the use of our website or purchases made through it will be resolved through negotiations. If no agreement can be reached, the dispute will be settled in the courts of Estonia.
